Return and Refund Policy

Atlanta Vibes aims to provide a straightforward return process while maintaining reasonable conditions designed to protect both customers and the integrity of our products. The provisions below explain the circumstances under which returns, refunds, exchanges, and cancellations may be accepted.

Key Return Information

Return requests must be submitted within thirty (30) days following delivery of the order.
Approved refunds are generally issued within ten (10) days after the returned merchandise has been received and reviewed.
Atlanta Vibes does not impose restocking fees on approved returns.
Customers remain responsible for all costs associated with returning merchandise.
This policy forms part of and should be interpreted together with our Terms of Service.

Eligibility Requirements

A product may be eligible for return provided that it is returned within the applicable thirty (30) day period and remains in its original condition.

To qualify, returned merchandise must:

Not have been worn, used, or washed;
Be free from damage, alteration, or excessive handling;
Include any original tags, packaging, and accompanying materials; and
Be returned in substantially the same condition in which it was delivered.

Atlanta Vibes reserves the right to decline any return that fails to satisfy these requirements. Requests submitted after the expiration of the return period cannot be accommodated.

Return Procedure

Customers wishing to return an item must first contact our support team to obtain return instructions. Once the request has been reviewed, the appropriate return address and any relevant instructions will be provided.

Merchandise sent back without prior authorization may not be identifiable upon arrival and, as a result, may be ineligible for refund or exchange processing.

Customers are encouraged to package returned items carefully and to utilize a shipping method that provides tracking confirmation. Responsibility for the returned item remains with the customer until the package has been successfully delivered to the designated return facility.

Unless otherwise required by law, return shipping expenses are not reimbursed by Atlanta Vibes.

Review and Refunds

All returned merchandise is subject to examination upon receipt. This review is conducted to confirm that the item satisfies the conditions set forth in this policy.

Following approval, the applicable refund will be issued to the original method of payment used for the transaction. Refunds are ordinarily processed within ten (10) days from the date approval is granted.

Financial institutions and payment providers operate independently of Atlanta Vibes and may require additional processing time before the refunded amount appears in the customer's account.

Exchange Requests

For customers seeking a different size or alternative product, exchanges may be available for orders delivered within the United States, subject to inventory availability.

To request an exchange, customers should contact our support team with the relevant order information and details of the desired replacement item.

Exchange requests are reviewed only after the original item has been returned and assessed. In the event the requested replacement is unavailable, Atlanta Vibes may offer an alternative solution where appropriate.

Damaged or Faulty Merchandise

If an order arrives damaged, defective, or otherwise not in the expected condition, customers should notify Atlanta Vibes promptly after delivery.

To facilitate an efficient review, customers may be requested to provide:

The applicable order number;
A description of the issue;
Photographs clearly showing the condition of the item; and
Photographs of the shipping packaging when relevant.

Following assessment of the information provided, Atlanta Vibes will determine the most appropriate resolution based on the circumstances of the claim.

Order Cancellation Requests

Customers who wish to cancel an order should contact Atlanta Vibes as soon as possible after placing their purchase.

Cancellation requests can only be accommodated prior to the commencement of order processing. Once fulfillment activities have begun or the order has been dispatched, cancellation is no longer available.

Orders that cannot be cancelled may still qualify for return under the terms of this policy after delivery has occurred.

Policy Amendments

Atlanta Vibes may revise or update this Refund & Return Policy from time to time to reflect operational, legal, or regulatory changes. Any revised version becomes effective upon publication on the website unless otherwise required by applicable law.

Questions Regarding This Policy

Questions concerning returns, refunds, exchanges, or cancellations may be directed to our customer support team using the contact details provided on our website.